FAQ

MATERIALS & DESIGN

What are your pieces made of?

We work primarily with solid 925 sterling silver, a durable precious metal designed for long‑lasting wear. Sterling silver pieces are solid silver throughout and are not plated.

Some designs are also available in solid gold, made individually upon request in:

  • 9k yellow or white gold

  • 14k yellow or white gold

  • 18k yellow or white gold

We additionally offer brass designs plated with 14k gold or 14k rose gold at a 1‑micron thickness, finished with an anti‑tarnish protective coating for durable, everyday wear.

All materials are nickel‑free, lead‑free, and hypoallergenic.

 

Who creates your designs?

Every piece is designed by Anna Reikher. Your jewelry is cast by a trusted partner, then individually finished, polished, and inspected in our workshop in Italy to ensure it stays true to Anna’s sculptural vision.

Are the pieces handmade?

Yes. Each item is crafted individually in our small workshop in Italy. 

 

PLATING & DURABILITY

How durable is your gold plating?

Plated pieces are crafted in brass and coated with 1‑micron 14k gold or 14k rose gold, offering a premium finish and significantly more durability than flash plating. With normal, mindful wear, 1‑micron plating typically maintains its color for several months, supported by an anti‑tarnish protective layer that helps preserve shine over time. As with all plated jewelry, longevity depends on care — avoiding water, perfumes, lotions, and friction will extend the life of the plating.

Is your jewelry safe for sensitive skin?

Yes. All sterling silver, solid gold, and plated pieces are nickel‑free, lead‑free, and hypoallergenic.

 

CRAFTSMANSHIP & QUALITY

How are the pieces made?

We produce in small batches, ensuring attention to detail at every step. Each piece is individually inspected before shipping to guarantee quality. Handmade craftsmanship means slight variations may occur — these are part of the piece’s character.


SIZING & CARE

Will my piece fit?

Most of our pieces—like earrings, pendants, brooches, and hair accessories—are universally designed to fit and flatter. Rings and bracelets, however, may require more attention to fit. For guidance, please visit our .

How should I care for my jewelry?

To keep your jewelry looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store it in a dry place and polish gently with a soft cloth when needed. You’ll find detailed care tips in our .


SHIPPING & PROCESSING

How long will it take to receive my order?

  • In-stock items usually ship within 3-5 business days

  • Made-to-order pieces take approximately 3-4 weeks to complete

If your cart includes both, we’ll ship once the full order is ready.

Does priority shipping make my order ship faster? Priority shipping shortens the delivery time once fulfilled—but it doesn’t affect how quickly we produce your piece. If you're working with a specific timeline, reach out and we’ll do what we can.


DELIVERY & SUPPORT

What if my package doesn’t arrive?

If your tracking shows a delivery but the package is missing, first check with neighbors or your local postal provider. Still stuck? Email us at info@anna-reikher.com or anna.reikher@hotmail.com and we’ll help however we can.

What if my item arrives damaged?

Quality is important to us. If anything arrives in less than perfect condition, we will remake or repair the piece for free and ship the replacement at no cost.

Is shipping insured?

Yes — all shipments include tracking and insurance for peace of mind. For high‑value orders, a signature is required upon delivery to ensure the package is received safely.

Each piece is packaged securely to prevent damage during transit.


EXCHANGES

Do you accept returns?

We don’t accept returns—and rarely need to. We’re proud of the exceptional quality and craftsmanship of our pieces, and most customers are thrilled when they receive theirs.

Do you offer exchanges?

Yes! We happily accept exchanges on unworn items. Just email us within 7 days of delivery at info@anna-reikher.com or anna.reikher@hotmail.com and we’ll walk you through the process. Return shipping is covered by the customer.

How long does an exchange take?

Once we receive and inspect the returned item, exchanges or store credit are typically processed within 5 business days.


INTERNATIONAL ORDERS

Do you ship internationally?

Yes — we ship worldwide.

  • Europe: UPS Standard or DPD

  • USA: UPS Expedited or UPS Express

  • Rest of world: UPS Express Saver

Will I have to pay customs or local taxes?

Depending on your country’s regulations, import duties or VAT may be charged upon delivery. These fees aren’t included in your order total and are the buyer’s responsibility.

A quick note for U.S. customers:

U.S. customs regulations have recently changed, and some packages may now be subject to a small import fee even below the previous $800 threshold. For U.S. deliveries, there can sometimes be a small government‑applied import tariff. On the UPS page, it may initially display a higher amount (around $38), but once you click through, it adjusts to the actual total — $25 if paid online. Paying online also avoids the additional $12 COD fee.

Where do you ship from?

All pieces are shipped from our studio workshop in Italy, where each item is crafted and finished individually.

Can I exchange an international order?

Yes. Email us and we’ll provide return instructions. As with all orders, the item must be unworn and returned within 7 days of delivery.


WHOLESALE

Do you offer wholesale partnerships? We do! If you're interested in stocking our collection, please reach out to info@anna-reikher.com. We’d love to connect.