We work primarily with solid 925 sterling silver, a durable precious metal designed for long‑lasting wear. Some designs are also available in solid gold (9k, 14k, or 18k, yellow or white). Selected pieces are crafted in brass plated with 1‑micron 14k gold or 14k rose gold, finished with an anti‑tarnish protective coating. All materials are nickel‑free, lead‑free, and hypoallergenic.

Yes. Each piece is handcrafted through a combination of traditional techniques and modern processes, then individually finished, polished, and quality‑checked in our workshop in Italy.

All designs are created by Anna Reikher, and each piece is hand‑finished and inspected in our studio.

Our plated pieces use 1‑micron 14k gold or rose gold, offering a thicker and more durable finish than flash plating. With mindful wear, the plating maintains its color for several months. Avoid water, perfumes, lotions, and friction to extend its life.

Yes. All sterling silver, solid gold, and plated pieces are hypoallergenic and free of nickel and lead.

We work in small batches to ensure quality and consistency. Each piece is individually inspected before shipping. Slight variations are normal and part of the handmade character.

Most pieces — earrings, pendants, brooches, hair accessories — are universally designed to fit. Rings and bracelets may require sizing guidance. For help, visit our fit & care guide.

Avoid water, perfumes, lotions, and harsh chemicals. Store your jewelry in a dry place and polish gently with a soft cloth when needed. 

Your jewelry arrives in a custom Anna Reikher Jewelry box, paired with a handmade pouch and a care card. We ship plastic‑free using recyclable carton packaging.

Yes. Email your message to info@anna‑reikher.com after checkout, and we’ll include it on a gift message card inside your parcel.

You’ll receive an order confirmation email. For updates, you can contact us anytime.

Yes. Once your order ships, you’ll receive a tracking number via email or text.

We accept Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, and Google Pay.
Region‑specific methods such as Bancontact, BLIK, iDEAL, Klarna, and TWINT may also be available depending on your location.

In‑stock items ship within 3–5 business days.

Made‑to‑order pieces take 3–4 weeks.
If your order contains both, we ship once everything is ready.

No. Priority shipping shortens delivery time after fulfillment — it doesn’t affect production speed.

If tracking shows delivery but the package is missing, check with neighbors or your local postal provider. If still unresolved, email us and we’ll assist.

If anything arrives in less than perfect condition, we’ll repair or remake the piece free of charge and ship the replacement at no cost.

Yes. All shipments include tracking and insurance. High‑value orders require a signature upon delivery.

We accept returns on unworn pieces. If you’d like to return an item, email us within 7 days of delivery at info@anna‑reikher.com or anna.reikher@hotmail.com.
Return shipping is covered by the customer.

Yes. Unworn items may be exchanged within 7 days of delivery. Once the piece is returned and inspected, we can issue an exchange or store credit. Return shipping is covered by the customer.

After we receive and inspect the returned item, exchanges or store credit are typically processed within 5 business days.

Yes — we ship worldwide through UPS and DPD depending on region.

Depending on your country’s regulations, import duties or VAT may be charged upon delivery. These fees aren’t included in your order total and are the buyer’s responsibility.

For U.S. customers:  
Recent customs changes mean some packages may now incur a small import fee below the previous $800 threshold. UPS may initially display a higher amount (around $38), but once you click through, it adjusts to the actual total — $25 if paid online. Paying online also avoids the additional $12 COD fee.

All orders ship from our workshop in Italy.

Yes. Email us for return instructions. Items must be unworn and returned within 7 days.

We occasionally take on custom projects. Email us to discuss your idea.

Yes — contact info@anna‑reikher.com for wholesale inquiries.

We use recycled silver and gold whenever possible, produce in small batches, and ship plastic‑free. Every piece is made to last — timeless, not disposable.